Effective Date: 18/08/2024

At PROELECTRO AND FAIR PVT LTD, we want to ensure you are fully satisfied with your purchase. If you are not completely happy with your order, we offer a return policy that allows you to return eligible items under the terms outlined below.

1. Eligibility for Returns
   You may return items that meet the following conditions:
   - The product is unused, in its original condition, and in its original packaging.
   - The return request is made within 30 days from the date of delivery.
   - The product is damaged, defective, or incorrect.
   - The product is a non-perishable item (certain items like food, personal care, or custom products may not be eligible for return).
2. How to Initiate a Return
   To return a product, please follow these steps:
   - Contact our customer support team at krrajeshpune@gmail.com or 9049826266 within 30 days from the date of delivery.
   - Provide the following information:
       - Order number
       - Product(s) you wish to return
       - Reason for return
       - Photographic evidence of the damaged or defective product (if applicable)
3. Return Timeframe
   Returns must be initiated within 30 days of receiving your product. If you contact us after this period, we may not be able to process the return.
4. Condition of Items for Return
   Returned items must meet the following conditions:
   - The product should be in its original, unused condition.
   - The product should be in its original packaging (including any tags, seals, or accessories).
   - If the product is damaged or defective, we require photographic proof before we approve the return.
5. Return Shipping Costs
   If the return is due to an error on our part (e.g., incorrect or damaged product), we will cover the return shipping costs. If you are returning an item for any other reason (e.g., change of mind or ordering the wrong product), you will be responsible for return shipping costs.
6. Refund Process
   Once we receive and inspect the returned item, we will process your refund. If the return is approved, the refund will be issued to the original payment method used at the time of purchase. The refund will be processed within 10 business days after the returned item is received. Please note that it may take an additional 3–5 business days for the refund to appear on your account, depending on your financial institution.
7. Exchanges
   We currently do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order for the desired product.
8. Non-Returnable Items
   The following items are not eligible for return:
   - Gift cards
   - Downloadable software products
   - Perishable goods (e.g., food, beauty products with a short shelf life)
   - Personalized or custom-made items
9. Damaged or Defective Products
   If you receive a damaged or defective product, please notify us within 30 days of receiving the product, and we will arrange for a return and refund or replacement at no additional cost.
10. Changes to the Return Policy
    We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
11. Contact Us
    If you have any questions or concerns about our Return Policy, please contact us at:
    PROELECTRO AND FAIR PVT LTD
    Email: krrajeshpune@gmail.com
    Phone: 9049826266