Effective Date: 18/08/2024

At PROELECTRO AND FAIR PVT LTD, we want to ensure you are fully satisfied with your purchase. If you are not completely happy with your order, we offer a return policy that allows you to return eligible items under the terms outlined below.

1. Eligibility for Returns

You may return items that meet the following conditions:

• The product is unused, in its original condition, and in its original packaging.
• The return request is made within [X] days from the date of delivery.
• The product is damaged, defective, or incorrect.
• The product is a non-perishable item (certain items like food, personal care, or custom products may not be eligible for return).

2. How to Initiate a Return

To return a product, please follow these steps:

• Contact our customer support team at [krrajeshpune@gmail.com] or [9049826266 within [X] days from the date of delivery.
• Provide the following information:
  • Order number
  • Product(s) you wish to return
  • Reason for return
  • Photographic evidence of the damaged or defective product (if applicable)

Our customer service team will guide you through the return process and provide you with the return address.

3. Return Timeframe

Returns must be initiated within [X] days of receiving your product. If you contact us after this period, we may not be able to process the return.

4. Condition of Items for Return

Returned items must meet the following conditions:

• The product should be in its original, unused condition.
• The product should be in its original packaging (including any tags, seals, or accessories).
• If the product is damaged or defective, we require photographic proof before we approve the return.

5. Return Shipping Costs

If the return is due to an error on our part (e.g., incorrect or damaged product), we will cover the return shipping costs. If you are returning an item for any other reason (e.g., change of mind or ordering the wrong product), you will be responsible for return shipping costs.

6. Refund Process

Once we receive and inspect the returned item, we will process your refund. If the return is approved, the refund will be issued to the original payment method used at the time of purchase. The refund will be processed within [X] business days after the returned item is received. Please note that it may take an additional [Y] business days for the refund to appear on your account, depending on your financial institution.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order for the desired product.

8. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable software products
• Perishable goods (e.g., food, beauty products with a short shelf life)
• Personalized or custom-made items

9. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within [X] days of receiving the product, and we will arrange for a return and refund or replacement at no additional cost.

10. Changes to the Return Policy

We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.

11. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

PROELECTRO AND FAIR PVT LTD
Email: krrajeshpune@gmail.com
Phone: 9049826266