Effective Date: 18/08/2024
At PROELECTRO AND FAIR PVT LTD, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please read our Refund Policy below.
- Eligibility for Refunds
We offer refunds on products that meet the following conditions:
- The product is unused, in its original condition, and in its original packaging.
- The refund request is made within [X] days from the date of delivery.
- The product is faulty, damaged, or defective.
Refunds are not available for products that fall under the following categories:
- Personalized or custom-made items.
- Perishable goods (e.g., food or beauty products with a short shelf life).
- Products marked as "final sale" or "non-returnable" at the time of purchase.
- Refund Process
To initiate a refund, please contact our customer support team at [krrajeshpune@gmail.com] or [9049826266] with the following details:
- Order number
- Reason for the refund request
- Photographic evidence of the damaged or defective product (if applicable)
Once we receive your request, we will review it and, if eligible, process the refund. The refund will be issued to the original payment method used for the purchase.
- Refund Timeframe
Refunds will be processed within [X] business days after the request has been approved. Please note that it may take an additional [Y] business days for the refund to appear on your account, depending on the payment method and the processing times of your financial institution.
- Shipping Costs
If the refund is due to an error on our part (e.g., incorrect or damaged product), we will cover the return shipping costs. If you are returning the product for any other reason, you will be responsible for the return shipping costs.
- Partial Refunds
In certain cases, partial refunds may be granted, such as when only part of the order is returned or if the product is used or damaged but not in its original condition.
- Exchanges
If you would like to exchange a product instead of receiving a refund, please contact our customer support team. Exchanges are subject to availability, and if the exchange item is of higher value, you may need to pay the difference.
- Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable software products
- Items that have been tampered with or altered
- Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be communicated via our website, and the revised policy will take effect immediately upon posting.
- Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
PROELECTRO AND FAIR PVT LTD
Email: krrajeshpune@gmail.com
Phone: 9049826266
