Effective Date: 18/08/2024
At PROELECTRO AND FAIR PVT LTD, we understand that sometimes you may need to cancel an order. Please review our cancellation policy below to understand the circumstances under which you can cancel your order.
- Eligibility for Cancellation
You can cancel your order under the following conditions:
- The cancellation request is made before the product has been shipped or dispatched.
- The cancellation is initiated within [X] hours from the time of purchase.
Orders cannot be canceled once the product has been shipped or is in transit.
- How to Cancel an Order
To cancel your order, please contact our customer support team immediately at [krrajeshpune@gmail.com] or [9049826266]. Provide the following information:
- Order number
- Reason for cancellation
Our customer service team will review your request and, if the order has not yet been dispatched, will process the cancellation.
- Refunds for Canceled Orders
If your order is canceled before it has been dispatched, we will initiate a full refund to the original payment method. Refunds for canceled orders will be processed within [X] business days. Please note that it may take an additional [Y] business days for the refund to appear on your account, depending on your payment provider.
- Non-Cancellable Orders
Orders that have already been dispatched or are in transit cannot be canceled. If you wish to return the item after it has been delivered, please refer to our Return Policy.
- Order Modification
We are unable to modify or change the items in an order once it has been placed. If you wish to modify your order, please cancel the original order and place a new one.
- Cancellation Due to Product Availability
In rare cases, if a product is out of stock or unavailable after your order is placed, we may need to cancel the order. In such cases, we will notify you and offer a full refund.
- Changes to the Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
- Contact Us
If you have any questions or concerns regarding our Cancellation Policy, please contact us at:
PROELECTRO AND FAIR PVT LTD
Email: krrajeshpune@gmail.com
Phone: 9049826266
